Last updated: 26th October 2026

1. Who we are

ISCC Ltd, trading as Dovetail Foodservice Design / Dovetail FSD ("Dovetail", "we", "us" or "our"), is the controller of personal information covered by this policy unless another arrangement is expressly stated. We are registered in England and Wales under company number 07756467 and our registered office is 20 Wenlock Road, London, England, N1 7GU.

Questions or requests about personal information can be sent to info@dovetailfsd.co.uk.

2. Personal information we may collect

Contact and business information

• Name, job title and employer or organisation.
• Business address, email address and telephone number.
• Information about your professional role, sector or responsibilities.

Enquiry and project information

• Information submitted through forms, email, telephone calls, meetings or messaging services.
• Project briefs, operational information, drawings, photographs, surveys, equipment details, reports, budgets, programmes and correspondence.
• Information required to prepare proposals, deliver consultancy services, manage projects and maintain professional records.

Uploaded photographs and videos

Where you use a kitchen appraisal, survey or similar service, you may provide photographs or video walkthroughs. These may incidentally contain identifiable individuals or other personal information. We ask users wherever reasonably possible to avoid filming identifiable people, particularly children or pupils, and to avoid including confidential or sensitive information that is not needed for the assessment.

Website and technical information

• IP address and approximate location derived from it.
• Device, operating system and browser information.
• Pages viewed, dates and times of visits, referral information and interaction data.
• Cookie, consent and analytics information where applicable.

Marketing information

• Your business sector, role and organisation.
• Previous contact with Dovetail and areas of professional interest.
• Marketing preferences, opt-outs and suppression records.
• Relevant professional contact information obtained from public business sources.

3. Where we obtain information

• Directly from you.
• From your employer, colleagues or other members of a project team.
• From clients, contractors, consultants and professional advisers involved in a project.
• Through our Website and online forms.
• At meetings, site visits, exhibitions and industry events.
• From publicly available business websites, professional directories and professional networking platforms.
• From service providers that support our Website, communications or business administration.

4. Why we use personal information

• Respond to enquiries and communicate with you.
• Prepare proposals, quotations and appointments.
• Provide consultancy, design, review, energy, equipment and project-support services.
• Arrange meetings, site visits and surveys.
• Prepare drawings, schedules, specifications, reports and other deliverables.
• Administer contracts, payments, accounts and business records.
• Maintain appropriate project, insurance and professional records.
• Operate, secure and improve our Website and services.
• Understand how the Website is used.
• Communicate relevant Dovetail services, information and industry content to appropriate business contacts.
• Manage marketing preferences and opt-outs.
• Comply with legal, regulatory, tax, accounting, insurance and professional obligations.
• Establish, exercise or defend legal claims.

5. Lawful bases

Contract

We use personal information where necessary to take steps at your request before entering into a contract, or to perform a contract with you.

Legitimate interests

We may use information where necessary for our legitimate business interests and where those interests are not overridden by your rights and interests. These interests include responding to business enquiries, developing client relationships, managing professional projects, maintaining records, protecting our business and Website, communicating relevant services to business contacts, and establishing or defending legal claims.

Legal obligation

We may use or retain information where necessary to comply with legal, regulatory, tax, accounting or other obligations.

Consent

Where the law requires consent, for example for certain cookies or some forms of electronic marketing, we will ask for it. You can withdraw consent at any time, although this does not affect processing already carried out lawfully.

6. Business-to-business marketing

Dovetail provides professional services mainly to businesses, schools, caterers, estates, architects, developers, operators and other organisations. Where permitted by law, we may contact relevant professional or business contacts about our services or related industry information.

Where we use personal information about an identifiable business contact, UK data protection law still applies. We will use an appropriate lawful basis, identify ourselves and provide a straightforward way to object to or opt out of direct marketing. Where electronic marketing rules require consent, including in relation to certain individual subscribers, sole traders or partnerships, we will comply with those requirements.

If you opt out, we may retain limited information on a suppression list so that we continue to respect your request.

7. Sharing personal information

We do not sell personal information. We may share information where reasonably necessary with:

• Website hosting, cloud, email, IT and communications providers.
• Payment processors and booking or e-commerce providers used for online purchases.
• Professional advisers, accountants and insurers.
• Consultants or subcontractors supporting our services.
• Other members of a project team where necessary for project delivery.
• Analytics and website-service providers, subject to applicable consent requirements.
• Authorities, regulators, courts or law-enforcement bodies where legally required.
• A purchaser or successor organisation in connection with a genuine business sale or restructuring.

8. International transfers

Some technology or service providers may process or store information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that a lawful transfer mechanism or other appropriate safeguard applies where required.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of professional, contractual, insurance and legal requirements. Typical periods are:

• General enquiries that do not become projects: normally up to 24 months after the last meaningful contact.
• Prospective-client and proposal records: normally up to 3 years after the last meaningful contact where there remains a legitimate business reason to retain them.
• Client and project records: generally at least 6 years after completion, and longer where a contract, deed, insurance requirement, legal claim or professional obligation requires it.
• Financial and accounting records: for the period required by applicable tax and company law.
• Marketing contact information: while it remains relevant to our legitimate business activity or until you object or opt out.
• Suppression records: for as long as reasonably necessary to ensure an opt-out continues to be respected.
• Photographs or videos supplied solely for an initial appraisal that does not become a project: normally deleted when no longer required for the appraisal and reasonable follow-up.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.

11. Your rights

Depending on the circumstances, UK data protection law may give you rights to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to certain processing, including direct marketing.
• Receive certain information in a portable format where applicable.
• Withdraw consent where processing is based on consent.
• Complain about the way your information is handled.

To exercise a right, contact info@dovetailfsd.co.uk. We may need to verify your identity before responding.

12. Complaints

If you have concerns about how we use personal information, please contact us first so that we can investigate. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

13. Children

Our Website and services are directed primarily at organisations and professional users and are not intended to collect information directly from children. Because some of our work takes place in schools and education settings, project photographs or surveys may incidentally involve environments used by children. We ask clients and other parties to avoid supplying identifiable images or personal information about children unless genuinely necessary and appropriate permissions and safeguards are in place.

14. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, Website, technology or legal requirements. The latest version will be published on the Website with its revision date.

Contact

ISCC Ltd
Trading as Dovetail Foodservice Design / Dovetail FSD
Company number: 07756467
Registered office: 20 Wenlock Road, London, England, N1 7GU
Email: info@dovetailfsd.co.uk
Website: dovetailfsd.co.uk