Last updated: 26th October 2026

1. About us

This website is operated by ISCC Ltd, trading as Dovetail Foodservice Design / Dovetail FSD ("Dovetail", "we", "us" or "our"). ISCC Ltd is a private limited company registered in England and Wales under company number 07756467, with registered office at 20 Wenlock Road, London, England, N1 7GU.

By using dovetailfsd.co.uk (the "Website"), you agree to these Website Terms of Use. If you do not agree, you should not use the Website.

2. Purpose of the Website

The Website provides information about Dovetail and our foodservice consultancy, design, operational review, energy, equipment, project-support and related services. It may also allow users to enquire about, book or purchase selected services online.

General information on the Website is not project-specific professional advice, technical approval, statutory approval or a guarantee that any particular equipment, installation, design or construction solution is suitable for a particular site.

Commercial kitchens and foodservice facilities depend on site conditions, operational requirements, utilities, ventilation, drainage, fire strategy, building constraints, statutory requirements and information supplied by other parties. Appropriate project-specific surveys and professional advice should be obtained before acting on general Website content.

3. No professional appointment merely by browsing or enquiring

Viewing the Website, submitting an enquiry or sending us information does not by itself appoint Dovetail as a consultant. A contract for services arises only in accordance with our Terms and Conditions of Business, an accepted proposal, an order confirmation or another written appointment.

If there is a conflict between these Website Terms and the terms applying to a specific purchased or commissioned service, the service-specific terms take precedence for that service.

4. Accuracy and changes

We take reasonable care over Website content, but specifications, prices, regulations, guidance, product availability, manufacturer information and industry practice can change. We do not guarantee that Website content will always be complete, current or error-free. Indicative prices, capacities, savings, energy figures, lifecycle expectations and other estimates are general guidance unless expressly stated otherwise.

We may update, suspend or withdraw any part of the Website without notice and do not guarantee uninterrupted availability.

5. Online offers and purchases

Where the Website enables you to purchase or book a service, the description, price, inclusions, exclusions and any timing information shown on the relevant service page form part of the information made available before purchase. Online purchases are governed by our Terms and Conditions of Business in addition to these Website Terms.

6. Uploading photographs, videos, drawings and other material

Where the Website permits uploads, you confirm that you are entitled to provide the material and that doing so does not unlawfully infringe another person's rights. You should avoid uploading information that is irrelevant, confidential or sensitive unless it is genuinely necessary for the service requested.

• Where premises include children, pupils, staff, customers or other individuals, focus recordings on the premises, equipment and operational environment rather than identifiable people.
• Avoid recording computer screens, personnel records, medical or safeguarding information, access codes, financial information and other confidential material.
• Obtain any permissions reasonably required to photograph, record or share material with us.
• Do not upload unlawful, defamatory, malicious or infringing content.

By supplying material for an enquiry, appraisal or project, you give Dovetail permission to access, copy and use it for the purpose of assessing the enquiry, communicating with you and delivering the relevant services. You retain ownership of material you provide. We will not deliberately publish client-supplied project material for marketing without appropriate permission.

7. Intellectual property

Unless stated otherwise, the Website and its original content are owned by or licensed to Dovetail. This includes text, articles, drawings, layouts, schedules, specifications, diagrams, photographs, graphics, renders, branding, reports, tools and templates.

You may view and print reasonable extracts for internal, non-commercial use. You must not reproduce, republish, distribute, sell, commercially exploit or substantially copy our Website content without prior written permission. Rights in commissioned project deliverables are governed by the applicable Terms and Conditions of Business or project appointment.

8. Third-party products and links

References to manufacturers, products, suppliers, contractors or technologies do not amount to a warranty by Dovetail. Suitability, availability, dimensions, services requirements, warranties and performance should be confirmed for the particular application. External links are provided for convenience; we are not responsible for third-party websites, services or privacy practices.

9. Project and client examples

Examples of projects, clients or organisations are used to illustrate the type and range of work undertaken or supported by Dovetail. Unless specifically stated, inclusion does not imply a current relationship, endorsement or recommendation.

10. Liability for Website use

Nothing in these terms excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, Dovetail is not responsible for loss arising solely from reliance on general Website information without an appropriate project-specific assessment or appointment.

11. Security and acceptable use

You must not knowingly misuse the Website, attempt unauthorised access, interfere with its operation or introduce malicious software or code. We take reasonable security measures but cannot guarantee that the Website will always be free from harmful material.

12. Privacy and cookies

Our Privacy Policy explains how we use personal information. Our Cookie Policy explains our use of cookies and similar storage or access technologies.

13. Changes to these terms

We may revise these Website Terms from time to time. The version published on the Website at the time of use will apply to that use.

14. Governing law

These Website Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory legal rights that apply.

Contact

ISCC Ltd
Trading as Dovetail Foodservice Design / Dovetail FSD
Company number: 07756467
Registered office: 20 Wenlock Road, London, England, N1 7GU
Email: info@dovetailfsd.co.uk
Website: dovetailfsd.co.uk